Privacy Policy

Last Modified: January 4, 2021

PowerFlex Systems is committed to protecting your privacy.  The PowerFlex mobile app provides services that helps its users to efficiently charge their electric or plug-in vehicles using our open-platform network of electric vehicle charging stations.  Our Privacy Policy helps explain our information practices.

When we say “PowerFlex,” “our,” “we,” or “us,” we’re talking about PowerFlex Systems, Inc. and its applicable affiliates.  This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

Please review this Privacy Policy from time to time.  By using or otherwise accessing our Services, you agree to this Privacy Policy.  If you do not agree to this Privacy Policy, please do not access or use our Services.

Information We Collect

PowerFlex receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.  Please note that we need certain types of information to provide our Services to you.  If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain parts of our Services.

Information You Provide

  • Your Information. You provide your email address to create a user account with PowerFlex.  You provide us with details about your energy demand, such as how far you will need to travel, how much time you have to charge your car, and how efficiently you drive.  You will also capture QR codes using the built-in camera.  These QR codes represent identifiers for the electric vehicle charging stations you use.
  • Customer Support. You may provide us with information related to your use of our Services, including app details and how to contact you so we can provide you customer support.  For example, you may send us an email with information related to our app performance or other issues.

Automatically Collected Information

  • Usage and Log Information. We may collect service-related, diagnostic, and performance information.  This includes information about your activity (such as session data and how you use our Services), your electric vehicle (including the make, model, and year of your vehicle), log files, and diagnostic, crash, website, and performance logs and reports.
  • Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.
  • Device and Connection Information. We may collect device-specific information when you install, access, or use our Services.  This includes information such as hardware model, operating system information, browser information, IP address, mobile network information, and device identifiers.
  • Cookies. We use cookies to operate and provide our Services, improve your experiences, understand how our Services are being used, and customize our Services.  For example, we use cookies to remember your choices, such as details about your energy demand.

Third-Party Information

We work with third-party providers to help us operate, provide, improve, customize, support, and market our Services.  For example, we work with companies to distribute our apps and process payments.  These providers may provide us with information about you in certain circumstances; for example, app stores may provide us with reports to help us diagnose and fix service issues.

Children’s Privacy

The Services are intended for licensed operators of electric vehicles and are not directed to children under the age of 18.  PowerFlex does not knowingly collect personal information from children under the age of 18 and if we become aware that we have inadvertently collected personal information from children under the age of 18 without parental consent, we will take reasonable steps to remove such information.

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

  • Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services.  We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities.  We also use your information to respond to you when you contact us.   We use cookies to operate, provide, improve, understand, and customize our Services.

Other Data. We create or maintain aggregated, anonymized or de-identified information, which we may use and disclose without restriction.

  • Third Parties. We share information we collect with our affiliates, advisors, consultants, contractors, service providers, site hosts and customers in connection with providing our Services and where such disclosure is customarily provided in corporate transactions involving PowerFlex.
  • Regulatory Compliance. We share information we collect where we are legally obligated to do so to the government or other authorities having jurisdiction, and where we otherwise believe it appropriate in order to protect our rights and property or the rights and property of others.
  • No Ads. We do not allow ads in our app and have no intention of introducing them.  We have not sold personal information in the preceding twelve (12) months.

Data Security

While we are committed to protecting personal information, no security measures can be 100% secured, so we cannot guarantee the security of such information.  The transmission of information via the internet or other forms of electronic communication is not completely secure or private.  If you have any reason to believe that your account with PowerFlex has been compromised, please notify us immediately at support@powerflex.com.

Updates To Our Policy

We may amend or update our Privacy Policy from time to time.  We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy.  Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended.  If you do not agree to our Privacy Policy, as amended, please discontinue using our Services.

Requests and Inquiries

You may have certain rights regarding information we collect and/or maintain about you.  If you would like to manage personal information we have about you in accordance with applicable law, please submit a request to support@powerflex.com.  You will be required to verify your identity with us before we proceed with your request.  If you have any other questions regarding this Privacy Policy, please contact us.

PowerFlex Systems, Inc.
392 1st Street
Los Altos, CA  94022
United States of America
(650) 469-3392
info@powerflex.com